Terms and Conditions

Owner

Ember Candles is part of the Ember Group of Businesses owned and operated by the Jarrah Waters Family Trust - ABN 89 166 008 272

P.O Box 6230 East Perth, WA 6892 

46 East Street Guildford. W.A 6055.

Ph: 08 93790463 
Mbl: 0414972997 
Email: info@embercandles.com.au
Web: www.embercandles.com.au

Returns

Ember Candles will not be liable for any loss or damages incurred once goods have left our warehouse.

Ember Candles will not be liable for any misuse or negligence by customers using candles under any circumstances. Customers are advised to always read the safety directions attached to each candle/package before use.

Ember Candles will not refund or replace any product because choice of colour or fragrance by customer does not suit or customer changes their mind.

Cancellation or adjustment to online orders is possible up until the time of dispatch. If customer believes they have a faulty item, then customer should contact us by email on info@embercandles.com.au to discuss any problems.

All prices are in Australian dollars (AUD).

In relation to Tickets for Candle Making Classes  

Cancellations must be in writting 

  1. ​​Cancellations to be sent to info@embercandles.com.au  - subject line cancellation of candle making class
  2. Cancellations must be received at least
  • 48 hrs prior to starting date for a full refund
  • 24 hrs prior to starting date will permit class reschedule
  • Less than 24hr no refund or reschedule possible as resources will have been booked and made.

Disclaimer

Ember Candles will always source the best quality materials for their candles but will not be held responsible or liable for the manufacturers materials and products under any circumstances.

Our Commitment to customers

Ember Candles in sourcing materials for our candles, make every effort to obtain the best quality materials to provide the best product to our customers.

Privacy Policy

Ember Candles will never disclose any personal details of customers who order online including credit card details to any other party except where required by law.

Payment

Ember Candles uses PayPal or its online credit card transactions. 

Freight/ handling & packaging Prices

Ember Candles does not mark-up freight/ handling & Packaging prices, Ember Candles will endeavour to find the cheapest freight/ handing & packaging cost as possible in all cases.

If actual freight/ handling & packaging costs are lower than quoted Ember Candles will refund the difference.

Terms and conditions on freight

  • Ember provides insurance up to $1500 per parcel delivered provided the following steps are taken.
  • Upon delivery of your order,
    1. Check that the item(s) have not been damaged in transit.
    2. If the items have been damage – Do not accept the delivery.
    3. Record the connote number on the box.
    4. Call Ember Candles on 08 93790463 or email via info@embercandles.com.au and provide your connote number and order number.
    5. This will trigger the insurance claim and Ember will initiate a replacement order to be sent ASAP.
  • Please note, that if you accept the order and later open it and discover that the items have been damaged in transit the insurance cover cannot be claimed.

Trade Marks

The following are all registered or pending Trade Marks - Ember Candles, Ember - all natural Candles, The Ember Experience, The Ember Difference, The Ember Logo, Candle Sand, Mendles, Driftwood Candle, "Is it not time you stopped to smell the candles"